2020 is an extraordinary year. This year, the world has experienced an unprecedented virus (COVID-19) invasion. The global economy, especially the foreign trade industry, has fallen into a downturn. However, under such severe circumstances, Chengdu Hangxiang Trading Co., Ltd. has always adhering to the tenet of "technology first, service attentively" to provide our customers with the best quality service, we have not lost confidence or lowered quality due to the impact of COVID-19. On the contrary, we have continued to slow down the rest of the year. Enriching our own business knowledge, improving our service level, allowing customers to truly feel our changes, and winning customer praise:
1st, Improve quotation efficiency: The quotation of finished equipment shall not exceed 24 hours, and the quotation of customized products shall not exceed 36 hours.
2nd, Optimizing partners: We have made some adjustments to long-term cooperation manufacturers and suppliers, the survival of the fittest, and the selection of cost-effective partners, to maximize cost savings for customers and save time for goods preparation.
3rd, Improve logistics services: upgrade export packaging, update the sea and land movement in real time, send customs clearance information to customers when the goods leave the port, and promptly remind customers of customs clearance and delivery to reduce various ports and delivery costs.
4th,Consolidate technical after-sales: The company’s technical staff has conducted multiple technical trainings, and conducted interpretation, video teaching, and regular return visits to various technical issues raised by customers to improve the utilization rate of customers' equipment and save customers' use costs.
5th, Customer Care: Keep abreast of the customer’s local dynamics, improve the customer care system, and send Chengdu Hangxiang company care to customers as soon as possible. During the COVID-19 prevention and control period in 2020, Chengdu Hangxiang Trading Co., Ltd. donated to new and old customers in Thailand 20000 masks.
2020 is about to pass. In the coming 2021, Chengdu Hangxiang Trading Co., Ltd. will forge ahead, never forget its original intention, and strive to be a porter of equipment parts in the thermal electric industry, and wholeheartedly serve global customers! Chengdu Hangxiang Co.,Ltd wish you all a Happy New Year! Healthy body! Happy family!
新年问候
2020年是不平凡的一年，这一年全球经历了前所未有的病毒（COVID-19）入侵，全球经济尤其是外贸行业陷入低迷期，然而在如此严峻的情况下，成都航想贸易有限公司始终秉承“技术为先，用心服务”的宗旨为广大客户提供最优质的服务，我们并没有因为COVID-19的影响而失去信心、降低品质，相反，我们在这一年的慢行休整中，不断充实自身业务知识，提高服务水平，让客户真切感受到我们的变化，赢得了客户好评：
一、提高报价效率：成品设备报价不超过24小时，定制产品报价不超过36小时。
二、优选合作商：对长期合作的厂家和供应商做了一定程度的调整，优胜劣汰，选取性价比高的合作伙伴，为客户最大程度上节约费用，并节省货物筹备时间。
三、提升物流服务：升级出口包装，对海陆运动态实时更新，货物出港即送清关资料给客户，并及时邮件提醒客户清关派送，以减少各种港口及派送费用。
四、夯实技术售后：公司技术人员进行了多次技术培训，针对客户提出的各种技术问题一一进行解读、视频教学、定期回访，提高客户设备使用率，为客户节约使用成本。
五、客户关怀：及时了解客户当地动态，完善客户关怀体制，第一时间为客户送上航想公司关怀，2020年COVID-19防控期间，成都航想贸易有限公司，共计向泰国新老客户捐献口罩20000只。
2020年即将过去，在即将到来的2021年，成都航想贸易有限公司将砥砺前行，不忘初心，努力在热电行业做好设备配件的搬运工，竭诚为全球客户服务！祝大家新年快乐！身体健康！阖家幸福！
